X

FAQs

Q1: What is the Fixed Price including?

A: It includes everything e.g. Congestion Charge, Credit or Debit Card Charge, Booking Fees etc...

Q2: What if the flight is early or delayed?

A: We work on the basis of scheduled arrival times and monitor all flights. There are no additional charges if your flight is delayed.

Q3: What if I landed on time but delayed at the Immigration Counter because of the long waiting time?

A: You can request for some extra time on the time of booking e.g.15, 30, 45 60, 90,120 etc minutes after landing.

Q4: What if my luggage got delayed?

A: Same as above Q3 or Call the office as soon as possible.

Q5: What happens if my flight is cancelled?

A: Contact us as soon as possible on +44 (0) 20 7229 8100. We will have monitored the flight and as a result we will not have despatched a driver. Your transfer order will be placed on HOLD for 24 hours, during which you can rebook your transfer at no extra cost.

Q6: Where do I meet my driver when I land?

A: The meeting point is detailed in the booking process and is also stated in the email confirmation. Generally it is the information desk at Heathrow Airport, or in the arrivals hall at all other airports or ports.

Q7: What if I cannot locate my driver?

A: Call our 24hr support line on +44 (0) 20 7229 8100, quoting your transfer order reference number or your name and our experienced staff will be able to assist.

Q8: What if I miss my flight?

A: Contact us as soon as possible on +44 (0) 20 7229 8100. We will have monitored the flight as a result we will have despatched a driver. If you fail to inform us and the driver is despatched our terms and conditions will apply upon which you will incur a full "No Show" charges. If however you inform us prior to the despatch of the driver we will place your transfer order on HOLD, then you will be able to re-book later at no extra charge.

Q9: What if my flight is diverted to another airport?

A: Contact us as soon as possible on +44 (0) 20 72298100. We will not despatch the driver to the other airport until you or the passenger have authorised us to do so. Additional mileage charges may be levied.

Q10: Will you meet us any time of the day?

A: Yes we provide a 24hour service. We will meet you at any time of day and there are no extra charges for unsocial hours. The only time we levy an extra charge is over the Christmas period normally - Christmas Eve, Christmas Day, Boxing Day, New Years Eve and New Years Day.

Q11: Do I have to book online?

A: Our online booking process is clear and easy to understand. But if you prefer to speak to one of our agents you can make a booking on the phone via Our reservations line on: +44 (0) 20 7229 8100 or +44 (0) 208 696 6692, lines are open 24/7 hours a day.

Q12: What is a special occasion surcharge?

A: Special occasion surcharge means Christmas, New Year day and roads affected by adverse weather such as snow, flood, landslide, where driver has to do extra mileages due to special occasions or an unusual event. You will be notified of any special occasions during the booking process and the charges.

Q13: Do I need to pay in advance?

A: No do not need to pay in advance. It is your convenience, if you wish to pay in advance while you are booking then you can pay through PayPal secure server or make a call to the office and pay by credit/debit card or you can pay cash to the driver at the end of the journey.

Q14: Is your company licensed?

A: Yes, we are a fully licensed company and are required to abide by the regulations set by the Taxi and Private Hire.

Q15: Can I pay cash?

Yes. We accept Sterling, Euros and US dollars. Exchange rates are charged at current http:// www.xe.com currency prices.

Q16: Do you charge extra for credit card bookings?

A: No

Q17: Which airports do you operate from?

A: We work out of all major UK airports and provide transfer services to anywhere in the UK.

Q18: Are your prices per car or per person?

A: We do NOT provide a shared service. Our vehicles are sole use vehicles, our prices are per vehicle.

Q19: How early do I need to book my car?

A: We can provide service within 4 Hours, but the earlier you book the better, 24 hours would be recommended. If you are making a last minute booking it is best to phone +44 (0) 20 7229 8100, lines open 24 hours a day.

Q20: Do you do cruise ports transfers?

A: Yes, we do transfer to and from all major UK cruise ports.

Q21: Do I need to pay extra for via journeys?

A: Yes, we would like you to pay for any additional via journeys. The costs will vary depending upon distances.

Q22: Do you charge extra on XMAS DAY 25/DEC, BOXING DAY 26/DEC, NEW YEARS EVE 31/DEC and NEW YEARS DAY 01/JAN?

A: Yes we do! We charge small fee on top of usual journey price on those days. if you want to know the exact price, please choose the required journey date on the booking form, then the price will pop-up.

Q23: Child Seat or booster Request?:

A: Please note that we provide free child seats as a courtesy service. Whilst we make every effort to ensure child seats are available, we cannot guarantee suitability for your child, or availability for your journey. Usage of child seats is entirely at the passenger's discretion, and we cannot be held responsible or liable for their usage.

Q24: Company liabilities??

A: The Company accept no liability for the following. Passenger does not reach his/her destination for the following reasons; Act of nature, explosion, flood, tempest, fire or accident, or, sabotage, insurrection, civil disturbance or requisition acts, restrictions, regulations, by laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority. Traffic accidents, traffic hold ups, traffic congestion, diversions, Strikes, lockouts or other industrial actions or trade disputes (whether involving employees of the service provider or of a third party) Flight delays and / or flight cancellations, power failure or breakdown in the machinery including computer and email systems, networks and our website or booking system.

Q25: What is your refund & cancellation policy?

A: We use Card Save for secure payments.CardSave is part of Steamline which is powered by WordPay(Royal Bank of Scotland).Read more on www.Cardsave.net /www.steamline.com. Cardsave used by hundreds of people around the world, Cardsave is the way to pay - trusted and secure. An important part of The Royal Bank of Scotland Group, the biggest well known payment solutions are trusted by thousands of businesses, big and small. If the journey is being cancelled 4 hours prior to the pick-up time, the payment will be fully refunded to the customer's debit/credit card. If the journey is being cancelled 4 hours less than the pickup time will result in a charge, which will be decided by Budget Airport Cars management, depending on the pickup distance/place/parking or other charges subject to a minimum of £10.00 plus admin charges. The rest of the payment will be refunded to the customer's debit/credit card.

Q26: What is your Privacy Policy?

A: Budget airport cars is committed to ensuring that your personal details are treated with respect.
1. We only use your information in order to fulfill our obligations to you and for administration purposes.
2. We will only disclose sufficient information to our drivers and sub-contractors in order that they can provide the service requested.
3. We will never sell or disclose your information to a 3rd party except where required by law.
4. We use a top-of-the-rage security certificate from Thawte in order to protect your credit card and personal details.
5. Our staff only have access to the information that is required to do their job.

Q27: What type of information do you collect?

A:
1. Any information that you submit into a form may be collected and stored by the web or database server in order to improve our operations and to provide the best possible service.
2. In common with most websites, we automatically collect certain information about your computer in order to analyse how our customers use our website. This information includes your IP address and the details of your web browser.
3. Email and communications with the site are archived until no longer required.

Q28: Do you use cookies?

A: Yes. Cookies are required in order to provide interactive functionality such as logging in and preparing quotes.

Q29: What information do you send me?

A:
1. Emails generated in the course of your use of our website such as booking confirmations.
2. Emails keeping you informed on the progress of your booking.
If you have any questions or concerns regarding how we use your information, please contact our control centre on +44(0)207 229 8100.

GET A QUICK QUOTE
TRAVEL DATE
TRAVEL TIME
PICK UP LOCATION:
Select
DROP OFF LOCATION:
Select

SELECT NUMBER OF PASSENGERS (Including Children)

FAQs

Q1: What is the Fixed Price including?

A: It includes everything e.g. Congestion Charge, Credit or Debit Card Charge, Booking Fees etc...

Q2: What if the flight is early or delayed?

A: We work on the basis of scheduled arrival times and monitor all flights. There are no additional charges if your flight is delayed.

Q3: What if I landed on time but delayed at the Immigration Counter because of the long waiting time?

A: You can request for some extra time on the time of booking e.g.15, 30, 45 60, 90,120 etc minutes after landing.

Q4: What if my luggage got delayed?

A: Same as above Q3 or Call the office as soon as possible.

Q5: What happens if my flight is cancelled?

A: Contact us as soon as possible on +44 (0) 20 7229 8100. We will have monitored the flight and as a result we will not have despatched a driver. Your transfer order will be placed on HOLD for 24 hours, during which you can rebook your transfer at no extra cost.

Q6: Where do I meet my driver when I land?

A: The meeting point is detailed in the booking process and is also stated in the email confirmation. Generally it is the information desk at Heathrow Airport, or in the arrivals hall at all other airports or ports.

Q7: What if I cannot locate my driver?

A: Call our 24hr support line on +44 (0) 20 7229 8100, quoting your transfer order reference number or your name and our experienced staff will be able to assist.

Q8: What if I miss my flight?

A: Contact us as soon as possible on +44 (0) 20 7229 8100. We will have monitored the flight as a result we will have despatched a driver. If you fail to inform us and the driver is despatched our terms and conditions will apply upon which you will incur a full "No Show" charges. If however you inform us prior to the despatch of the driver we will place your transfer order on HOLD, then you will be able to re-book later at no extra charge.

Q9: What if my flight is diverted to another airport?

A: Contact us as soon as possible on +44 (0) 20 72298100. We will not despatch the driver to the other airport until you or the passenger have authorised us to do so. Additional mileage charges may be levied.

Q10: Will you meet us any time of the day?

A: Yes we provide a 24hour service. We will meet you at any time of day and there are no extra charges for unsocial hours. The only time we levy an extra charge is over the Christmas period normally - Christmas Eve, Christmas Day, Boxing Day, New Years Eve and New Years Day.

Q11: Do I have to book online?

A: Our online booking process is clear and easy to understand. But if you prefer to speak to one of our agents you can make a booking on the phone via Our reservations line on: +44 (0) 20 7229 8100 or +44 (0) 208 696 6692, lines are open 24/7 hours a day.

Q12: What is a special occasion surcharge?

A: Special occasion surcharge means Christmas, New Year day and roads affected by adverse weather such as snow, flood, landslide, where driver has to do extra mileages due to special occasions or an unusual event. You will be notified of any special occasions during the booking process and the charges.

Q13: Do I need to pay in advance?

A: No do not need to pay in advance. It is your convenience, if you wish to pay in advance while you are booking then you can pay through PayPal secure server or make a call to the office and pay by credit/debit card or you can pay cash to the driver at the end of the journey.

Q14: Is your company licensed?

A: Yes, we are a fully licensed company and are required to abide by the regulations set by the Taxi and Private Hire.

Q15: Can I pay cash?

Yes. We accept Sterling, Euros and US dollars. Exchange rates are charged at current http:// www.xe.com currency prices.

Q16: Do you charge extra for credit card bookings?

A: No

Q17: Which airports do you operate from?

A: We work out of all major UK airports and provide transfer services to anywhere in the UK.

Q18: Are your prices per car or per person?

A: We do NOT provide a shared service. Our vehicles are sole use vehicles, our prices are per vehicle.

Q19: How early do I need to book my car?

A: We can provide service within 4 Hours, but the earlier you book the better, 24 hours would be recommended. If you are making a last minute booking it is best to phone +44 (0) 20 7229 8100, lines open 24 hours a day.

Q20: Do you do cruise ports transfers?

A: Yes, we do transfer to and from all major UK cruise ports.

Q21: Do I need to pay extra for via journeys?

A: Yes, we would like you to pay for any additional via journeys. The costs will vary depending upon distances.

Q22: Do you charge extra on XMAS DAY 25/DEC, BOXING DAY 26/DEC, NEW YEARS EVE 31/DEC and NEW YEARS DAY 01/JAN?

A: Yes we do! We charge small fee on top of usual journey price on those days. if you want to know the exact price, please choose the required journey date on the booking form, then the price will pop-up.

Q23: Child Seat or booster Request?:

A: Please note that we provide free child seats as a courtesy service. Whilst we make every effort to ensure child seats are available, we cannot guarantee suitability for your child, or availability for your journey. Usage of child seats is entirely at the passenger's discretion, and we cannot be held responsible or liable for their usage.

Q24: Company liabilities??

A: The Company accept no liability for the following. Passenger does not reach his/her destination for the following reasons; Act of nature, explosion, flood, tempest, fire or accident, or, sabotage, insurrection, civil disturbance or requisition acts, restrictions, regulations, by laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority. Traffic accidents, traffic hold ups, traffic congestion, diversions, Strikes, lockouts or other industrial actions or trade disputes (whether involving employees of the service provider or of a third party) Flight delays and / or flight cancellations, power failure or breakdown in the machinery including computer and email systems, networks and our website or booking system.

Q25: What is your refund & cancellation policy?

A: We use Card Save for secure payments.CardSave is part of Steamline which is powered by WordPay(Royal Bank of Scotland).Read more on www.Cardsave.net /www.steamline.com. Cardsave used by hundreds of people around the world, Cardsave is the way to pay - trusted and secure. An important part of The Royal Bank of Scotland Group, the biggest well known payment solutions are trusted by thousands of businesses, big and small. If the journey is being cancelled 4 hours prior to the pick-up time, the payment will be fully refunded to the customer's debit/credit card. If the journey is being cancelled 4 hours less than the pickup time will result in a charge, which will be decided by Budget Airport Cars management, depending on the pickup distance/place/parking or other charges subject to a minimum of £10.00 plus admin charges. The rest of the payment will be refunded to the customer's debit/credit card.

Q26: What is your Privacy Policy?

A: Budget airport cars is committed to ensuring that your personal details are treated with respect.
1. We only use your information in order to fulfill our obligations to you and for administration purposes.
2. We will only disclose sufficient information to our drivers and sub-contractors in order that they can provide the service requested.
3. We will never sell or disclose your information to a 3rd party except where required by law.
4. We use a top-of-the-rage security certificate from Thawte in order to protect your credit card and personal details.
5. Our staff only have access to the information that is required to do their job.

Q27: What type of information do you collect?

A:
1. Any information that you submit into a form may be collected and stored by the web or database server in order to improve our operations and to provide the best possible service.
2. In common with most websites, we automatically collect certain information about your computer in order to analyse how our customers use our website. This information includes your IP address and the details of your web browser.
3. Email and communications with the site are archived until no longer required.

Q28: Do you use cookies?

A: Yes. Cookies are required in order to provide interactive functionality such as logging in and preparing quotes.

Q29: What information do you send me?

A:
1. Emails generated in the course of your use of our website such as booking confirmations.
2. Emails keeping you informed on the progress of your booking.
If you have any questions or concerns regarding how we use your information, please contact our control centre on +44(0)207 229 8100.

TESTIMONIAL
" All our cars have UK GPS also we able to track vehicles on a live map display. Most popular and most economic, the saloon can carry up to 4 passengers..."

statement

CALL US NOW FOR BOOK A CAB - OPEN 24 HOURS

TEXT BOOKINGS: +44 7810160029

UK/OVERSEAS: +44 208 696 6692

UK ONLY: +44 207 229 8100

FAQs

Q1: What is the Fixed Price including?

A: It includes everything e.g. Congestion Charge, Credit or Debit Card Charge, Booking Fees etc...

Q2: What if the flight is early or delayed?

A: We work on the basis of scheduled arrival times and monitor all flights. There are no additional charges if your flight is delayed.

Q3: What if I landed on time but delayed at the Immigration Counter because of the long waiting time?

A: You can request for some extra time on the time of booking e.g.15, 30, 45 60, 90,120 etc minutes after landing.

Q4: What if my luggage got delayed?

A: Same as above Q3 or Call the office as soon as possible.

Q5: What happens if my flight is cancelled?

A: Contact us as soon as possible on +44 (0) 20 7229 8100. We will have monitored the flight and as a result we will not have despatched a driver. Your transfer order will be placed on HOLD for 24 hours, during which you can rebook your transfer at no extra cost.

Q6: Where do I meet my driver when I land?

A: The meeting point is detailed in the booking process and is also stated in the email confirmation. Generally it is the information desk at Heathrow Airport, or in the arrivals hall at all other airports or ports.

Q7: What if I cannot locate my driver?

A: Call our 24hr support line on +44 (0) 20 7229 8100, quoting your transfer order reference number or your name and our experienced staff will be able to assist.

Q8: What if I miss my flight?

A: Contact us as soon as possible on +44 (0) 20 7229 8100. We will have monitored the flight as a result we will have despatched a driver. If you fail to inform us and the driver is despatched our terms and conditions will apply upon which you will incur a full "No Show" charges. If however you inform us prior to the despatch of the driver we will place your transfer order on HOLD, then you will be able to re-book later at no extra charge.

Q9: What if my flight is diverted to another airport?

A: Contact us as soon as possible on +44 (0) 20 72298100. We will not despatch the driver to the other airport until you or the passenger have authorised us to do so. Additional mileage charges may be levied.

Q10: Will you meet us any time of the day?

A: Yes we provide a 24hour service. We will meet you at any time of day and there are no extra charges for unsocial hours. The only time we levy an extra charge is over the Christmas period normally - Christmas Eve, Christmas Day, Boxing Day, New Years Eve and New Years Day.

Q11: Do I have to book online?

A: Our online booking process is clear and easy to understand. But if you prefer to speak to one of our agents you can make a booking on the phone via Our reservations line on: +44 (0) 20 7229 8100 or +44 (0) 208 696 6692, lines are open 24/7 hours a day.

Q12: What is a special occasion surcharge?

A: Special occasion surcharge means Christmas, New Year day and roads affected by adverse weather such as snow, flood, landslide, where driver has to do extra mileages due to special occasions or an unusual event. You will be notified of any special occasions during the booking process and the charges.

Q13: Do I need to pay in advance?

A: No do not need to pay in advance. It is your convenience, if you wish to pay in advance while you are booking then you can pay through PayPal secure server or make a call to the office and pay by credit/debit card or you can pay cash to the driver at the end of the journey.

Q14: Is your company licensed?

A: Yes, we are a fully licensed company and are required to abide by the regulations set by the Taxi and Private Hire.

Q15: Can I pay cash?

Yes. We accept Sterling, Euros and US dollars. Exchange rates are charged at current http:// www.xe.com currency prices.

Q16: Do you charge extra for credit card bookings?

A: No

Q17: Which airports do you operate from?

A: We work out of all major UK airports and provide transfer services to anywhere in the UK.

Q18: Are your prices per car or per person?

A: We do NOT provide a shared service. Our vehicles are sole use vehicles, our prices are per vehicle.

Q19: How early do I need to book my car?

A: We can provide service within 4 Hours, but the earlier you book the better, 24 hours would be recommended. If you are making a last minute booking it is best to phone +44 (0) 20 7229 8100, lines open 24 hours a day.

Q20: Do you do cruise ports transfers?

A: Yes, we do transfer to and from all major UK cruise ports.

Q21: Do I need to pay extra for via journeys?

A: Yes, we would like you to pay for any additional via journeys. The costs will vary depending upon distances.

Q22: Do you charge extra on XMAS DAY 25/DEC, BOXING DAY 26/DEC, NEW YEARS EVE 31/DEC and NEW YEARS DAY 01/JAN?

A: Yes we do! We charge small fee on top of usual journey price on those days. if you want to know the exact price, please choose the required journey date on the booking form, then the price will pop-up.

Q23: Child Seat or booster Request?:

A: Please note that we provide free child seats as a courtesy service. Whilst we make every effort to ensure child seats are available, we cannot guarantee suitability for your child, or availability for your journey. Usage of child seats is entirely at the passenger's discretion, and we cannot be held responsible or liable for their usage.

Q24: Company liabilities??

A: The Company accept no liability for the following. Passenger does not reach his/her destination for the following reasons; Act of nature, explosion, flood, tempest, fire or accident, or, sabotage, insurrection, civil disturbance or requisition acts, restrictions, regulations, by laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority. Traffic accidents, traffic hold ups, traffic congestion, diversions, Strikes, lockouts or other industrial actions or trade disputes (whether involving employees of the service provider or of a third party) Flight delays and / or flight cancellations, power failure or breakdown in the machinery including computer and email systems, networks and our website or booking system.

Q25: What is your refund & cancellation policy?

A: We use Card Save for secure payments.CardSave is part of Steamline which is powered by WordPay(Royal Bank of Scotland).Read more on www.Cardsave.net /www.steamline.com. Cardsave used by hundreds of people around the world, Cardsave is the way to pay - trusted and secure. An important part of The Royal Bank of Scotland Group, the biggest well known payment solutions are trusted by thousands of businesses, big and small. If the journey is being cancelled 4 hours prior to the pick-up time, the payment will be fully refunded to the customer's debit/credit card. If the journey is being cancelled 4 hours less than the pickup time will result in a charge, which will be decided by Budget Airport Cars management, depending on the pickup distance/place/parking or other charges subject to a minimum of £10.00 plus admin charges. The rest of the payment will be refunded to the customer's debit/credit card.

Q26: What is your Privacy Policy?

A: Budget airport cars is committed to ensuring that your personal details are treated with respect.
1. We only use your information in order to fulfill our obligations to you and for administration purposes.
2. We will only disclose sufficient information to our drivers and sub-contractors in order that they can provide the service requested.
3. We will never sell or disclose your information to a 3rd party except where required by law.
4. We use a top-of-the-rage security certificate from Thawte in order to protect your credit card and personal details.
5. Our staff only have access to the information that is required to do their job.

Q27: What type of information do you collect?

A:
1. Any information that you submit into a form may be collected and stored by the web or database server in order to improve our operations and to provide the best possible service.
2. In common with most websites, we automatically collect certain information about your computer in order to analyse how our customers use our website. This information includes your IP address and the details of your web browser.
3. Email and communications with the site are archived until no longer required.

Q28: Do you use cookies?

A: Yes. Cookies are required in order to provide interactive functionality such as logging in and preparing quotes.

Q29: What information do you send me?

A:
1. Emails generated in the course of your use of our website such as booking confirmations.
2. Emails keeping you informed on the progress of your booking.
If you have any questions or concerns regarding how we use your information, please contact our control centre on +44(0)207 229 8100.

GET A QUICK QUOTE
TRAVEL DATE
TRAVEL TIME
PICK UP LOCATION:
Select
DROP OFF LOCATION:
Select

SELECT NUMBER OF PASSENGERS (Including Children)

FAQs

Q1: What is the Fixed Price including?

A: It includes everything e.g. Congestion Charge, Credit or Debit Card Charge, Booking Fees etc...

Q2: What if the flight is early or delayed?

A: We work on the basis of scheduled arrival times and monitor all flights. There are no additional charges if your flight is delayed.

Q3: What if I landed on time but delayed at the Immigration Counter because of the long waiting time?

A: You can request for some extra time on the time of booking e.g.15, 30, 45 60, 90,120 etc minutes after landing.

Q4: What if my luggage got delayed?

A: Same as above Q3 or Call the office as soon as possible.

Q5: What happens if my flight is cancelled?

A: Contact us as soon as possible on +44 (0) 20 7229 8100. We will have monitored the flight and as a result we will not have despatched a driver. Your transfer order will be placed on HOLD for 24 hours, during which you can rebook your transfer at no extra cost.

Q6: Where do I meet my driver when I land?

A: The meeting point is detailed in the booking process and is also stated in the email confirmation. Generally it is the information desk at Heathrow Airport, or in the arrivals hall at all other airports or ports.

Q7: What if I cannot locate my driver?

A: Call our 24hr support line on +44 (0) 20 7229 8100, quoting your transfer order reference number or your name and our experienced staff will be able to assist.

Q8: What if I miss my flight?

A: Contact us as soon as possible on +44 (0) 20 7229 8100. We will have monitored the flight as a result we will have despatched a driver. If you fail to inform us and the driver is despatched our terms and conditions will apply upon which you will incur a full "No Show" charges. If however you inform us prior to the despatch of the driver we will place your transfer order on HOLD, then you will be able to re-book later at no extra charge.

Q9: What if my flight is diverted to another airport?

A: Contact us as soon as possible on +44 (0) 20 72298100. We will not despatch the driver to the other airport until you or the passenger have authorised us to do so. Additional mileage charges may be levied.

Q10: Will you meet us any time of the day?

A: Yes we provide a 24hour service. We will meet you at any time of day and there are no extra charges for unsocial hours. The only time we levy an extra charge is over the Christmas period normally - Christmas Eve, Christmas Day, Boxing Day, New Years Eve and New Years Day.

Q11: Do I have to book online?

A: Our online booking process is clear and easy to understand. But if you prefer to speak to one of our agents you can make a booking on the phone via Our reservations line on: +44 (0) 20 7229 8100 or +44 (0) 208 696 6692, lines are open 24/7 hours a day.

Q12: What is a special occasion surcharge?

A: Special occasion surcharge means Christmas, New Year day and roads affected by adverse weather such as snow, flood, landslide, where driver has to do extra mileages due to special occasions or an unusual event. You will be notified of any special occasions during the booking process and the charges.

Q13: Do I need to pay in advance?

A: No do not need to pay in advance. It is your convenience, if you wish to pay in advance while you are booking then you can pay through PayPal secure server or make a call to the office and pay by credit/debit card or you can pay cash to the driver at the end of the journey.

Q14: Is your company licensed?

A: Yes, we are a fully licensed company and are required to abide by the regulations set by the Taxi and Private Hire.

Q15: Can I pay cash?

Yes. We accept Sterling, Euros and US dollars. Exchange rates are charged at current http:// www.xe.com currency prices.

Q16: Do you charge extra for credit card bookings?

A: No

Q17: Which airports do you operate from?

A: We work out of all major UK airports and provide transfer services to anywhere in the UK.

Q18: Are your prices per car or per person?

A: We do NOT provide a shared service. Our vehicles are sole use vehicles, our prices are per vehicle.

Q19: How early do I need to book my car?

A: We can provide service within 4 Hours, but the earlier you book the better, 24 hours would be recommended. If you are making a last minute booking it is best to phone +44 (0) 20 7229 8100, lines open 24 hours a day.

Q20: Do you do cruise ports transfers?

A: Yes, we do transfer to and from all major UK cruise ports.

Q21: Do I need to pay extra for via journeys?

A: Yes, we would like you to pay for any additional via journeys. The costs will vary depending upon distances.

Q22: Do you charge extra on XMAS DAY 25/DEC, BOXING DAY 26/DEC, NEW YEARS EVE 31/DEC and NEW YEARS DAY 01/JAN?

A: Yes we do! We charge small fee on top of usual journey price on those days. if you want to know the exact price, please choose the required journey date on the booking form, then the price will pop-up.

Q23: Child Seat or booster Request?:

A: Please note that we provide free child seats as a courtesy service. Whilst we make every effort to ensure child seats are available, we cannot guarantee suitability for your child, or availability for your journey. Usage of child seats is entirely at the passenger's discretion, and we cannot be held responsible or liable for their usage.

Q24: Company liabilities??

A: The Company accept no liability for the following. Passenger does not reach his/her destination for the following reasons; Act of nature, explosion, flood, tempest, fire or accident, or, sabotage, insurrection, civil disturbance or requisition acts, restrictions, regulations, by laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority. Traffic accidents, traffic hold ups, traffic congestion, diversions, Strikes, lockouts or other industrial actions or trade disputes (whether involving employees of the service provider or of a third party) Flight delays and / or flight cancellations, power failure or breakdown in the machinery including computer and email systems, networks and our website or booking system.

Q25: What is your refund & cancellation policy?

A: We use Card Save for secure payments.CardSave is part of Steamline which is powered by WordPay(Royal Bank of Scotland).Read more on www.Cardsave.net /www.steamline.com. Cardsave used by hundreds of people around the world, Cardsave is the way to pay - trusted and secure. An important part of The Royal Bank of Scotland Group, the biggest well known payment solutions are trusted by thousands of businesses, big and small. If the journey is being cancelled 4 hours prior to the pick-up time, the payment will be fully refunded to the customer's debit/credit card. If the journey is being cancelled 4 hours less than the pickup time will result in a charge, which will be decided by Budget Airport Cars management, depending on the pickup distance/place/parking or other charges subject to a minimum of £10.00 plus admin charges. The rest of the payment will be refunded to the customer's debit/credit card.

Q26: What is your Privacy Policy?

A: Budget airport cars is committed to ensuring that your personal details are treated with respect.
1. We only use your information in order to fulfill our obligations to you and for administration purposes.
2. We will only disclose sufficient information to our drivers and sub-contractors in order that they can provide the service requested.
3. We will never sell or disclose your information to a 3rd party except where required by law.
4. We use a top-of-the-rage security certificate from Thawte in order to protect your credit card and personal details.
5. Our staff only have access to the information that is required to do their job.

Q27: What type of information do you collect?

A:
1. Any information that you submit into a form may be collected and stored by the web or database server in order to improve our operations and to provide the best possible service.
2. In common with most websites, we automatically collect certain information about your computer in order to analyse how our customers use our website. This information includes your IP address and the details of your web browser.
3. Email and communications with the site are archived until no longer required.

Q28: Do you use cookies?

A: Yes. Cookies are required in order to provide interactive functionality such as logging in and preparing quotes.

Q29: What information do you send me?

A:
1. Emails generated in the course of your use of our website such as booking confirmations.
2. Emails keeping you informed on the progress of your booking.
If you have any questions or concerns regarding how we use your information, please contact our control centre on +44(0)207 229 8100.

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